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DELIVERED2017Consumer research · Multimodal behavior

Dairy packaging: research that led to a usage instruction

EEG, gaze, and observation each had a role. The task was to connect what people saw with how they picked up, opened, and used the packaging.

My role · Multimodal study design, behavioral measurement, and integrated analysis

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Reframing the problem

If we only ask: How can we compare consumer responses to packaging?

The more useful question: Which stage needs changing: attention, understanding, or actual use? Put the measures back into the same activity to inform a specific design recommendation.

The question

Noticing packaging, understanding its information, and using it successfully are different events. This dairy-packaging study needed to examine each to identify a useful design change.

I led the multimodal research design, measurement, and synthesis. The risk was ending with a separate set of charts from every instrument and no shared design implication.

How I used the tools

Each method had a defined job: EEG for comparing early responses, gaze for visual paths, and natural observation for picking up, opening, and eating. I brought results together around the same task step, while keeping their interpretations separate.

A small, concrete output

One shareable recommendation was to add instructions for using the fruit cup. It brought the discussion back to whether the packaging explained the intended action.

This was a design recommendation; public material does not include post-launch results. Brands, comparisons, and other findings remain private. My contribution was connecting measurements to a specific issue a designer could address.

Materials to use in your own work

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